At Duel7, your privacy is not merely a legal obligation — it is a moral responsibility we take seriously. This document transparently explains how we collect, use and protect your personal information as a player on our platform.
We continually invest in the best technologies and procedures to ensure your personal information remains protected at every stage of platform use.
All data transmitted between your device and duel7 servers is protected with industry-grade 256-bit SSL encryption. This means no third party can intercept or read your information while in transit.
Your personal information is stored on servers protected by multiple layers of security. Access to sensitive databases is restricted to authorized personnel only, with full audit monitoring in place.
Duel7 has never and will never sell or rent your personal data to any third party for marketing purposes. Your information is used solely for the purposes stated in this Privacy Policy.
You have the right to access, correct and request deletion of your personal data at any time. Duel7 provides a straightforward and transparent process for you to manage the information we hold on your account.
Duel7 operates in compliance with Malaysia's Personal Data Protection Act (PDPA) and applicable data protection regulations. We undergo periodic compliance reviews to ensure the highest standards are maintained.
You have full control over the marketing communications you receive from Duel7. Unsubscribe from promotional notifications at any time via your account settings without affecting essential services.
Welcome to the duel7 Privacy Policy page. This document outlines our commitment to protecting your personal information and describes the privacy practices we follow in operating our online casino platform in Malaysia.
Duel7 (hereinafter referred to as "we", "the platform" or "Duel7") recognises that privacy is a fundamental right of every individual. We understand that your trust is our most valuable asset, and we are committed to handling your personal information with care, transparency and the utmost respect.
This Privacy Policy applies to all users who access or use the Duel7 website, our mobile app, and all related services we provide. By registering an account or using any Duel7 service, you agree to the terms set out in this Privacy Policy.
Our Commitment: Duel7 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. We conduct regular privacy compliance audits to ensure the highest standards are consistently upheld.
In operating the Duel7 platform, we collect several categories of personal information depending on how you interact with our platform. Below is a detailed explanation of the types of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Name, date of birth, MyKad | Account Verification & KYC |
| Contact | Email, phone number | Communication & support |
| Financial | Bank account details, transaction records | Payment Processing |
| Technical | IP address, device type | Security & fraud detection |
| Usage | Gaming activity, login timestamps | Service Improvement |
| Marketing | Promotional preferences, campaign responses | Targeted communication (with consent) |
Duel7 uses the personal information collected for legitimate and necessary purposes in operating the platform and providing quality services to you. We do not use your data for any purpose not stated here without first obtaining your consent.
With your consent, we use personal information to send you promotional content, bonus offers and updates on new games. You may withdraw this consent at any time through your account settings.
Duel7 practises the principle of data minimisation — we only collect information that is strictly necessary for the stated purposes. We do not collect excessive data that is unrelated to the services we provide.
Duel7 does not sell, rent or disclose your personal information to third parties for their own commercial purposes. However, in operating the platform, we work with trusted service providers who may need access to certain information to perform specific functions on our behalf.
Duel7 may be required to disclose your personal information to authorities if compelled by a court order, regulatory directive or other legal obligation. In such cases, we will notify you where permitted to do so by law.
Warning: All third-party service providers working with duel7 are bound by strict confidentiality agreements and may only use your data for the specific agreed purposes. They are prohibited from using your data for any other purpose.
Protecting your personal information from unauthorized access, loss, or misuse is duel7's highest priority. We implement a range of technical and organizational measures to ensure the security of your data at every level.
While we take all reasonable precautions, no security system is completely impenetrable. In the event of any data security breach affecting your information, we will notify you within a reasonable timeframe as required by law.
Duel7 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how users interact with our website and deliver more relevant content.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the Duel7 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.
As a user of the duel7 platform and a data subject under Malaysia's PDPA, you have certain rights regarding your personal information. duel7 fully respects these rights and provides straightforward mechanisms for you to exercise them.
Request a copy of all personal information we hold relating to your account.
Request correction of inaccurate or incomplete information in our records.
Request deletion of your personal data under certain circumstances permitted by law.
Object to the processing of your data for direct marketing purposes at any time.
Receive your personal data in a machine-readable format for transfer to another provider.
Request that we restrict the processing of your data under certain circumstances while a dispute is being resolved.
To exercise any of the above rights, please contact our privacy team at [email protected]. We will process your request within 30 business days. In complex cases, we may require up to 60 days and will notify you accordingly.
Duel7 retains your personal information for as long as it is needed to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be personally linked to you.
The duel7 platform may contain links or integrations with third-party game provider services. When you access these third-party services, their own privacy policies will apply and duel7 is not responsible for their privacy practices.
We recommend reading the privacy policy of any third-party service you access through our platform before providing them with any personal information. duel7 has no control over the content or privacy practices of external websites or services.
Duel7 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or new service features. The "Last Updated" date at the top of this document will always be updated to reflect the date of the most recent amendment.
For material or significant changes, we will notify you via:
Continued use of the duel7 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, you have the right to close your account.
We recommend reviewing this Privacy Policy page periodically, especially after receiving any change notifications from us. This ensures you are always aware of how we protect your personal information.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, we encourage you to reach out to us directly.
You can reach our Data Privacy Officer through the following methods:
Our privacy team will endeavour to respond to all enquiries within 5 business days. For complaints requiring in-depth investigation, we will provide progress updates within 14 business days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant data protection authority in your country.
Register your Duel7 account today and enjoy a premium online casino experience backed by international-standard personal data protection. Your trust is our top priority.